It is the responsibility of the client to attend their scheduled appointment. If the client needs to reschedule their appointment, the client must provide a 24-hour cancellation notice. Beacon Hill providers will allow a 15-minute grace period for clients to arrive for their scheduled appointment. If a client is more than 15 minutes late for their appointment, the client may need to reschedule with the provider for a later time. If the client fails to attend their appointment, they will need to reschedule the appointment within thirty (30) calendar days of the initial missed appointment. Should a client not reschedule and attend their appointment within thirty (30) calendar days a No Show fee will then be submitted, and the referral source will need to submit a new funding request for services, if still needed.
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